TERMS OF RETURN & EXCHANGE
All items to be returned or exchanged must be unwashed and undamaged by you. VISHUDDHII will not incur shipping or insurance charges on merchandise that is cancelled. The merchandise is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the merchandise to us is your responsibility. The returned good must contain on labels, tag, receipt and other packaging with which the goods were sent to you. VISHUDDHII reserves the right to refuse return or exchange in case of missing packaging. This amount will exclude shipping and handling charges.
The following EXCEPTIONS and RULES apply to this Policy:
- All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
- Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
- In case you have purchased an item, which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
- Vishuddhii will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Vishuddhii would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
- If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
- If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self-ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
CANCELLATIONS & MODIFICATIONS
You can cancel an order until it has not been packed in our Warehouse on Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.
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